Author(s)

Shujun Jiang

Corresponding Author

Shujun Jiang

Abstract

Faced with the vast potential market of insurance industry, insurance enterprises must survive and develop in the fierce competition and improve the quality of claim service, which is the basis of insurance enterprises. To establish a scientific and effective service quality evaluation system, the insurance industry as a sunrise industry has not yet had an authoritative service quality evaluation system. The evaluation methods and evaluation systems of different regions and departments are not uniform, and the standard levels are uneven, which also affects the standardization and healthy development of the insurance industry to a considerable extent. Therefore, from the inherent requirements of the development of the insurance industry, it is urgent to establish a scientific and effective insurance service quality evaluation system. In this context, this paper carries out the analysis.

Keywords

Property insurance, Settlement of claims, Service quality, Evaluation system