Author(s)

Liang He, Ma Bo

Corresponding Author

Ma Bo

Abstract

Objective: To understand the communication satisfaction between doctors and patients in the third-grade hospitals in Qiqihar City, and to make recommendations to build a harmonious and harmonious relationship between doctors and patients. Methods: Using the questionnaire survey method, the medical staff and patients or their families in the third-grade hospital of Qiqihar City were used as research objects. The doctor and the patient were investigated using two questionnaires. Results: Both doctors and patients evaluated the current doctor-patient relationship as a relatively good majority. 44.9% and 39.3% respectively. In the process of doctor-patient communication, patients' satisfaction with doctors' ability to explain illness clearly, listen patiently and answer questions, offer and explain various treatment schemes, and seek patients' opinions on cost were 20.7%, 38.9%, 47.9% and 61.5%, respectively. Conclusion: It is recommended to take effective measures to improve the communication satisfaction of doctors and patients, including patient listening and guiding patients to talk, explaining the treatment options and costs, strengthening humanities education and developing application communication skills.

Keywords

Third-class A hospitals, Doctor-patient communication, Satisfaction