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Analysis of AI Contribution to Improving BPM of E-Commerce in China: Examining the Case of Taobao

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DOI: 10.25236/fmess.2017.05


Lassane TAPSOBA, Zhitao XIAO

Corresponding Author

Zhitao XIAO


The present article is focused on the contribution of Artificial Intelligence (AI) to improve the Business Performance Management (BPM) of China’s E-Commerce. Taking the example of Taobao, one of the growing Chinese companies, some users are facing on unsafe E-purchase and poor quality of some products. This work is a theoretical approach and targeted at an interdisciplinary analysis of AI positive effects on improving the BPM of Taobao to reduce these problems. Despite some critical incidents, the expectation of fully online safety buying and selling products is still pursuing by Taobao Company.


Artificial Intelligence, Business Performance Management, E-Commerce, Taobao Company