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Web of Proceedings - Francis Academic Press

Research on the protection of labor rights and interests for delivery riders in Heihe City

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DOI: 10.25236/iceesr.2024.039


Zihan Zhu, Yonghui Deng

Corresponding Author

Zihan Zhu


In the Internet era, with the flexible working mode of time and space, the labor process and labor relationship identification of delivery riders have attracted much attention. Heihe city, a prefecture-level city in the north of Heilongjiang Province, has long-cold winters and slippery roads, which increases the risk of labor safety for delivery riders. By conducting field research and interviews to explore the internal and external scenes of takeout riders in Heihe City, this study describes the labor process of takeout crowdsourcing riders. This study analyzes the characteristics of their labor process from an attribute perspective. The study considers that technical control by platforms and consumers leads to a detachment between personality and attributes. Additionally, it highlights how economic attribute differentiation is driven by the platform era while multilateral relations result in ambiguous organization-slave attributes. Furthermore, this research clarifies existing risks within the labor process for takeout crowdsourcing riders in Heihe City. Through studying their labor process, it aims to strengthen protection for their rights and interests related to labor safety while promoting sound economic development for the takeout service platform of Heihe.


new employment form; delivery rider; labor process; labor risk