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Web of Proceedings - Francis Academic Press
Web of Proceedings - Francis Academic Press

Resilient Governance: a Study of the Organizational and Operational Efficiency of Volunteerism in Public Health Emergencies

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DOI: 10.25236/eiemss.2022.015


Wenhui Ling

Corresponding Author

Wenhui Ling


As an important social force, emergency volunteer service organizations play an indispensable role in the emergency management of public health emergencies. However, due to the uncertainty of emergencies and the necessity of taking special measures, the rigid top-down management by the government many times reduces the operational efficiency of emergency voluntary service organizations. The main reasons for this are the inadequate external legislation and the imperfect internal operation system. The evaluation index system for the operational efficiency of emergency volunteer service organizations combines the four major stages of public health emergencies: early warning period, outbreak period, mitigation period, and recovery period, as well as the three major efficiency influencing factors: security, trustworthiness, and smoothness. From the three perspectives of the “combination of rigidity and flexibility”, the “combination of level and war” organizational management system and the “combination of motion and static” action mechanism of the main body, we propose to improve the relevant legislation, improve flexible guidance, strengthen team building, improve organizational construction, coordinate the operation of the main body and promote information disclosure to enhance the efficiency of organizational operation.


Emergency volunteer services, Organizational operational efficiency, The principle of administrative contingency, Resilient governance, Public health emergencies