Author(s)

Wei Lu, Dongxu Sun

Corresponding Author

Dongxu Sun

Abstract

Based on the present research and the patient 's trust as the mediator, this paper discusses the relationship between the personnel quality perception, procedural quality perception, technical quality perception, tariff perception and the patient' s satisfaction in the background of the development of telemedicine in Henan province. The results show that: personnel quality perception, procedural quality perception, technical quality perception and fee perception have a significant positive impact on patient's satisfaction. Personnel quality perception and procedural quality perception have a greater impact on patient's satisfaction, meanwhile, the patient’s trust plays an intermediary role.

Keywords

Remote consultation, the patient's satisfaction, influencing factors, mediating effect.