Using CiteSpace to Visualize the Intellectual Structure of e-Service Research
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Wei CHEN and Chun-Hui YOU
The extant review studies in the field of e-service generally focus on a single subfield. The only two comprehensive reviews are out-of-date and haven’t covered the whole field of e-service, so they cannot reflect the recent development of e-service research comprehensively and systematically. This paper identifies the most significant authors, the most important journals, the landmark articles in the field of e-service by using CiteSpace software. The contributions of this paper include identifying the important authors and journals, and integrating four indicators to determine the landmark articles.
E-service, Science Mapping, Co-citation Analysis