Research on Service Level Improvement Strategy of Basic Nursing Management in College Hospitals Based on Pdca Cycle
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The objective is to analyze the service improvement strategy of the basic nursing management based on the PDCA Cycle in college hospitals. The clinical data are collected from the 60 nursing staff and 60 patients in college hospitals from January 2017 to February 2018. During January 2017 to December 2017, the PDCA (Plan-Do-Check Action) Cycle nursing management were not applied so that the clinical data collected were regarded as control group contained 30 patients and 30 nursing staff during this period. Those data of other 30 patients and 30 nursing staff collected from January 2018 to December 2018 were taken as study group which the PDCA cycle were implemented in the nursing management. The level of nursing service, adverse events and satisfaction evaluation are analyzed among these two group. The results of the study shows that the scores of environmental management, management monitoring, document management, and nursing safety were (23.98±0.63), (23.76±0.56), (23.03±0.61) and (23.12±0.71) respectively, all improved after the PDCA Cycle carried out (P<0.01). The incidence of adverse reactions was 3.33% in the study group lower than 30.00% of the control group (P<0.01). The clinical satisfaction evaluation in the study group was 96.67% which was higher compared to the control group (P<0.01). The application of basic nursing management based on the PDCA Cycle in college hospitals can enhance the quality of nursing and clinical satisfaction of patients. Beyond that, the incidence of adverse events can also be reduced as well. Therefore, it is significant in clinical applications.
College hospitals, Pdca cycle, Basic nursing management, Service level improvement