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Web of Proceedings - Francis Academic Press

Analysis of Multiple Paradoxes of Social Media in Crisis Communication

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DOI: 10.25236/edssr.2020.017


Haohan Wu

Corresponding Author

Haohan Wu


With the world entering the risk society, the complexity and uncertainty of public crisis become more and more prominent, which brings great challenges to the traditional emergency management system. Government departments have gradually realized that in crisis communication, the role of social media in crisis communication has gradually emerged. While the government attaches importance to the positive function of social media, it cannot ignore its shortcomings in complexity and anonymity. This paper describes the role and influence of social media in public crisis communication, analyzes the problems of social media in crisis communication, and puts forward the thinking of social media on public crisis.


Social media, Public crisis, Crisis communication