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Web of Proceedings - Francis Academic Press
Web of Proceedings - Francis Academic Press

Research on the Influencing Factors of Customer Satisfaction of Logistics Distribution Service in B2c e-Commerce Environment

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DOI: 10.25236/iwass.2019.132

Author(s)

Li Jieting

Corresponding Author

Li Jieting

Abstract

B2c e-Commerce Logistics Service Quality Can Effectively Measure the Angle of Asci Interpretation Mode, Refine It Again, Use Structural Equation Model, and Eliminate the Invalid Angle. the Characteristics of B2c e-Commerce Logistics Service Quality Reflect the New Situation. Based on the Characteristics of Logistics, Combined with B2c Environment, This Paper Constructs the Customer Satisfaction Model (Ldcs) of B2c e-Commerce Logistics Service from Multiple Perspectives. the Results Show That Ldcs Model Has a Good Explanation Ability in Meeting Customers' Logistics Service in B2c Environment. from the Model, We Can See the Influence Degree between Potential Variables. and It Helps to Pair B2c Websites. Take out Service is to Further Improve the Quality of Distribution Services.

Keywords

B2c e-Commerce; Logistics Distribution; Customer Satisfaction; Structural Equation Model