Author(s)

Hao Lin

Corresponding Author

Hao Lin

Abstract

Library in university is an important place for college students to study, and its service quality is very important. In order to improve the service quality of libraries in universities, meet the needs of students for library services, and promote the development of libraries in a better direction, this paper discusses the theory of service quality management of libraries in universities. This paper analyzes the quality of service and university service, library service and service quality management of libraries in universities, clarifies the core of service quality management of libraries in universities, and proposes a reasonable and scientific evaluation mechanism to promote service quality management of library in university.

Keywords

Service quality; University library; Management; Theoretical discussion