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Web of Proceedings - Francis Academic Press
Web of Proceedings - Francis Academic Press

Urban Public Service Innovation in the Era of “Accurate”

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DOI: 10.25236/ACEPMB.2019.029


Ba Yongqing

Corresponding Author

Ba Yongqing


In the reality, the public service in our life is partially public in essence. All those public service is called quasi-public service, which is carried out by entity and it cannot fully meet the demand of non-competitiveness and non-excludability. Owing to the limitation of our social development, people have to identify the service, which is offered for the “uncertain majority”, into the classification of public service. As the improvement of information digitalization in our society, some advanced cities have successfully put forward some new modes for public service, customized-bus for instance. The author believes that, with excellent function of information processing, smart cities can accurately record the utilization of public service to render the public service become the assembly of personal service. There are many “accurate” public service programs in smart cities, which brings the “accurate” era for the public service. Different from the traditional quasi-public service, the “accurate” public service has its own new features: high virtualization, perfect accuracy and customization for minority. In order to achieve urban public service innovation, we should get rid of concept of extensive fairness to set up new accurate concept of public service, pay more attention to the information platform to lay a solid foundation of urban public service information system and offer the public service of customization for “minority”, which is imitated the mode of customized-bus.


Urban; public service; quasi-public service; “accurate” era; innovation