How to Reduce Hospitality Employees’ Deviant Behavior: An Organizational Justice Perspective
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DOI: 10.25236/ecomhs.2019.201
Author(s)
Xi Li, Yuwen Zeng
Corresponding Author
Xi Li
Abstract
This study explores the effects of organizational justice on employee deviance, analyzes why hotel employees engage in deviant behaviors, and provides solutions for hospitality organizations. Moreover, organizational commitment has been viewed as a mediating role between organizational justice and deviant behavior. A questionnaire survey research design was used to collect data, and a 375 dyad was sampled from hotel employees in Macau. A SEM analysis indicated that distributive justice, procedural justice, and interactional justice were negatively related to deviant behavior. Organizational commitment had a partial mediating effect in the relationship. In addition, implications and suggestions for future research are discussed.
Keywords
Distributive justice, Procedural justice, Interactional justice, Deviant behavior, Organizational commitment