Author(s)

Haiyan Zhou

Corresponding Author

Haiyan Zhou

Abstract

Financial consumption has gradually entered people's daily life. But financial consumers are often at a disadvantage due to the professionalism and complexity of financial institutions and the greed and shortsightedness of financial institutions. Financial consumers often suffer from unfair treatment when interest disputes occur between financial institutions and financial consumers. This concerns not only individual interests, but also the confidence of financial consumers in financial trading markets, thus further affecting the stability of financial markets. With the increase and complication of financial transaction relationship, new financial products have emerged endlessly in recent years, financial consumers' rights have been infringed but there are no complaints. Therefore, the protection of legitimate rights of financial consumers began to be gradually concerned.

Keywords

Finance, Consumers, Protection