Author(s)

Chun XIAO, Hua SONG

Corresponding Author

Chun XIAO

Abstract

Analyze the self-service design based on the needs of the visually impaired to provide comfortable, safe and convenient design for the visually impaired and provide service sharing. Starting with the self-help travel needs of the visually impaired, the paper analyzes the self-help travel environment, demand differences and other characteristics of the visually impaired. Exploring the design and application of the visually impaired self-help travel service, four basic principles of the design of the visually impaired self-help travel service are obtained: safety, convenience, equality and intelligence. The self-service travel service design based on the needs of the visually impaired should reflect the psychological needs, physiological needs and interactive service experience of the visually impaired, so as to design a service design suitable for the visually impaired and improve their experience satisfaction.

Keywords

Visually impaired, Self-help travel, Service design, Artificial intelligence, Design principles